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Inns of Italy
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Tel:+1.250.412.7336
Fax:+1.604.648.9356

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
On our homepage, we say that we try to have a 24 hour turnaround time. On occasion, this can stretch to 48 hours if (a) it’s a weekend and the innkeeper decides to have a rest too (b) ferias and national holidays (c) communications equipment is down. Although we work 7 days a week, not everyone at the hotels does, so please be patient and we will get the information for you as soon as possible.
We represent a diverse group of small, independently owned inns many of which are in the countryside. Many of the inns do not have a computer, or a website and many continue to handle reservations manually. The raison d’etre of the Inns of Italy (and Portugal, Spain and France) websites is to showcase a number of these small charming inns, simplify the process of making an enquiry and/or a reservation, and send all the relevant information to the client, usually within 24 hours.
Some of our hotels do require a deposit (the amount varies). Some hotels require full pre-payment during Easter or High Season. All these details can be seen on the hotel page for each hotel. Often, the deposit is not refundable if you cancel your reservation outside of the cancellation period. All of the information on each hotel’s policy, if it is different from the standard, will be on that hotel’s page on our site. Please read it carefully. The hotel may require you to fax an approval form to them in order to take this deposit, but we will always let you know if this is the case.
We will advise you of availability, price and the process for making the reservation (which will always involve sending us a credit card guarantee). It will give a link to our encrypted, secure, system. If you prefer to send us the information by fax, please send to (from Europe) 001 604 648 9356 . From North America fax to 1 604 648 9356.
Again, we try for 12-24 hour turnaround, but on occasion it will take longer. We will keep in touch with you and send you ‘updates’. Do not make travel plans until you receive a confirmation of reservation email from us. On occasion a hotel fills up between the time we receive your reservation request and the time the hotel processes it. Don’t forget that our clients are from around the world and we are all on different time zones, which may delay the process.
The cancellation policy for most of our hotels can be seen Here. If the cancellation policy is different for some hotels, this is clearly stated on the hotel’s page on our site. As long as you are canceling within the cancellation period, email or fax us and we will contact the hotel to cancel your reservation. You will get an email from us confirming your cancellation. If you do not receive a confirmation of cancellation from us, you MUST contact us. If you are canceling outside of the cancellation period, you need to telephone the hotel direct (you will have the number on your confirmation.) It is up to the hotel whether they charge you a cancellation amount, or whether you will forfeit your deposit.
When you make your reservation enquiry, include your credit card details (or fax them to us) and we will make the booking for you immediately, if there is availability. This saves a lot of time.
We will email you a confirmation with dates, price, type of room, hotel’s address, phone number and map details to help with driving. You won’t need anything else. Because we are an online service, we try to avoid paper. Just print off the confirmation and map and you are ready to go.
We always send you a sketch of a map plus the address and phone number of the hotel. If you click on Maps and Routes (on the left side of our website) you can access a dynamic map from which you can ascertain directions, approximate distances, driving times, etc. However, we also highly recommend that you get the Michelin Motoring Guide which has far more detail than a regular map, including distances between cities and a comprehensive listing of small towns.
There are no fees for making a reservation through us. The prices on our website are the same as those on the hotels' tariff boards.
We always send you a sketch of a map plus the address and phone number of the hotel. If you click on Maps and Routes (on the left side of our website) you can access a dynamic map from which you can ascertain directions, approximate distances, driving times, etc. However, we also highly recommend that you get the Michelin Motoring Guide which has far more detail than a regular map, including distances between cities and a comprehensive listing of small towns. The Michelin Guide is usually up to date and accurate.
You have the telephone number of the hotel and the innkeeper’s name, just phone them. Most, but not all, of the inns will have someone who can speak (some) English to help you. We highly recommend taking a cell phone on your trip with you. In our experience, it saves a lot of time and energy trying to find a public phone, and you can phone ahead if you think you will be late or if you get lost. Take a simple phrase-book with you too. It’s quite feasible with just a few words to explain a problem and our innkeepers are very sympathetic. If Spanish doesn’t work, try French…or Italian…, usually communication happens, even if it does take a while. It’s not unheard of for an innkeeper to get in his/her car and find you.
No, but most do. If there is no dining room or restaurant, this is indicated on that hotel’s web page on our site. If you wish to eat in the dining room that night, just tell the innkeeper in advance (on arrival or at breakfast). You are not obliged to eat at the hotel.
Usually yes, but it is a good idea to tell the innkeeper on arrival that you wish to order a vegetarian meal.
Yes, all but 2 of our inns accept credit cards and it is indicated on those hotel’s pages on our site. Most accept all cards, but some do not accept American Express, so if you have another card it is preferred.
Government standard ratings for hotels are based on amenities and service and certainly not charm. For example, a five star hotel may have a swimming pool, restaurant, bar, parking, conference facilities, 24 hour room service - and zero charm. We have visited the small hotels and inns on our site and we know that a humble 2 flower-rated inn will have charm, warmth, a hospitable host, personal service, a modern bathroom and a comfortable bed. Do ask us if you have any questions.
Firstly, ours is a paperless service: everything you should need is on our website. We give full descriptive information, photographs, map, prices, location. We have clients from around the world and everyone can look at the same website information and make an enquiry and reservation online. The second reason is that our inns, for the most part, are very small and the owners need to know who is coming to stay with them and when. They do not want people just dropping in hoping to stay the night--they want advance warning of the arrival of guests.
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